Top Five Telecom Trends to Watch in 2022
Introduction Post-pandemic market dynamics have been challenging for global CSPs, who have emerged as essential service providers dealing with surging demand from millions working or studying at home. At the same time, there have been significant challenges running their businesses with in-person restrictions and high staff turnover. For many operators, the past year was time to accelerate their digitization roadmap by several years, introducing more digital services and implementing infrastructure to monetize these offerings. This cultural shift driving demand for data services and digital journeys will continue into next year and beyond. In an environment where more retail and enterprise consumers are demanding digital services and digital engagement, what trends can telecom operators expect in 2022? 2022’s top 5 telecom trends Digitization of business models The pandemic has completely changed how customers interact with their service providers, transforming the way business i...