Four pillars of a successful digital transformation in telecom
What are the important aspects of digital transformation With fast-paced technological advancements and changing customer preferences, telecom service providers worldwide have acknowledged the importance of digital transformation on their roadmaps. To be successful and stay competitive in the market, operators need to embrace digital excellence in four critical aspects, i.e. customer experience (CX), business, operations, and processes. By embracing digital excellence and next-generation techniques like automation, artificial intelligence (AI), and machine learning (ML), operators can revolutionize how businesses run and achieve their ultimate business goals of efficiency, customer value, innovation, and revenue. When implemented correctly, digital transformation benefits both operators and their customers. These are some examples: Streamlined operations using process automation Swift service innovation to meet evolving customer demands and differentiate from competitors Lower op...