Alepo USA

  Alepo’s holistic self-care platform enables mobile network operators to provide multiple convenient always-on support channels. The multilingual omnichannel support platform enables personalized and contextual digital experiences, giving customers the option to choose the platform and language of their choice. It supports conventional (IVR, USSD, SMS) as well as modern digital channels like web self-care, mobile apps, and AI-based chatbots for popular voice assistants (Alexa, Cortana) and social platforms (WhatsApp, Skype, Viber, Twitter, Facebook, and more). The customer-first platform supports automated digital onboarding, AI- and NLP-based support, multiple payment modes, quick complaint redressal, parental controls, and a lot more. Customers have the power to choose whether they interact with a chatbot or a live agent. Operators can leverage data and gain advanced BI insights to create personalized offerings. They can also introduce relevant incentives and rewards programs. T...

  Preparing voice services for 5G As operators transition from 4G LTE services to 5G, they must ensure their voice services are prepared for the change. The emergence of new technologies and standards with 5G networks necessitates updating voice services to meet the next-generation communication requirements. Voice services traditionally relied on circuit-switched (CS) networks or CS fallback. Although these methods have worked in the past, next-gen 5G networks don’t support them. This incompatibility arises due to the fundamental differences in architecture and underlying technologies between 4G and 5G. Therefore, operators must migrate their voice services to  Voice over LTE (VoLTE)  or Voice over New Radio (VoNR) before offering 5G services. To support VoLTE or VoNR seamlessly, the adoption of dedicated Policy and Charging Rules Functions (PCRF) for data and voice services is essential. By leveraging a dedicated specifically-designed PCRF solution for VoLTE, operators ...