Alepo USA

  Webinar Overview: Welcome to the Future of Customer Service! In our must-watch webinar, “Transforming Customer Experience and Embracing Generative AI,” we dive into the transformative power of generative AI in revolutionizing customer experience. Featuring a panel of experts, including key customers and a leading telecom industry customer experience research analyst, this webinar delves into how AI is enabling digital transformation through human-like interactions to reshape customer service. Webinar Highlights Cavell Group on Customer Experience in Telecoms Hear from the Cavell Group, a premier telecom industry research and consulting organization, about the latest trends and challenges in customer experience. Discover how AI is effectively poised to address these challenges and drive meaningful change. Lüm Mobile’s Digital-First Strategy Learn how Lüm Mobile, a brand of SaskTel, is leveraging their generative AI chatbot, Lüm Bot, to set new standards in sales and customer suppo...

  The Crucial Role of 3GPP AAA and HSS in VoWiFi The 3GPP or Mobile AAA Server is a vital component in mobile networks, particularly when managing Voice over WiFi (VoWiFi) services. To deliver seamless and secure VoWiFi experiences to subscribers, network operators must deeply understand the complex relationship between the 3GPP AAA (Authentication, Authorization, Accounting) and the Home Subscriber Server (HSS). In this blog post, we delve into the role of 3GPP AAA, its impact on the HSS, and how Alepo’s AAA solution effectively mitigates signaling bursts and safeguards the HSS. How VoWiFi Impacts HSS The 3GPP AAA is responsible for authenticating users and authorizing access to services. In VoWiFi scenarios, the  AAA server  verifies the identity of subscribers before allowing them to use voice services over WiFi networks. This authentication process is crucial for ensuring that only authorized users can access VoWiFi services, thereby enhancing the overall security of ...