Alepo USA

  Alepo’s holistic self-care platform enables mobile network operators to provide multiple convenient always-on support channels. The multilingual omnichannel support platform enables personalized and contextual digital experiences, giving customers the option to choose the platform and language of their choice. It supports conventional (IVR, USSD, SMS) as well as modern digital channels like web self-care, mobile apps, and AI-based chatbots for popular voice assistants (Alexa, Cortana) and social platforms (WhatsApp, Skype, Viber, Twitter, Facebook, and more). The customer-first platform supports automated digital onboarding, AI- and NLP-based support, multiple payment modes, quick complaint redressal, parental controls, and a lot more. Customers have the power to choose whether they interact with a chatbot or a live agent. Operators can leverage data and gain advanced BI insights to create personalized offerings. They can also introduce relevant incentives and rewards programs. T...

  Preparing voice services for 5G As operators transition from 4G LTE services to 5G, they must ensure their voice services are prepared for the change. The emergence of new technologies and standards with 5G networks necessitates updating voice services to meet the next-generation communication requirements. Voice services traditionally relied on circuit-switched (CS) networks or CS fallback. Although these methods have worked in the past, next-gen 5G networks don’t support them. This incompatibility arises due to the fundamental differences in architecture and underlying technologies between 4G and 5G. Therefore, operators must migrate their voice services to  Voice over LTE (VoLTE)  or Voice over New Radio (VoNR) before offering 5G services. To support VoLTE or VoNR seamlessly, the adoption of dedicated Policy and Charging Rules Functions (PCRF) for data and voice services is essential. By leveraging a dedicated specifically-designed PCRF solution for VoLTE, operators ...

  Private 5G networks will revolutionize the way enterprises do business. It will transform industries like retail, healthcare, transportation, manufacturing, energy and utilities, entertainment, logistics, and many others. And Alepo can help you to be part of their change. What is Private 5G? It’s exactly what the name suggests: it’s a secure and dedicated “private” network with next-gen capabilities.  Alepo’s Compact Core lets service providers rapidly deploy #private5G for enterprise clients. These enterprises can then swiftly launch diverse high-value #5GUseCases.  The Compact Core ensures that enterprise networks are highly scalable so they can meet constantly increasing demands of data capacity and speed. It enables a high level of flexibility, and because it provides a low resource footprint, it can be swiftly deployed.  Alepo provides key components of the 5G Core and has formed strategic ecosystem partnerships with industry leaders to deliver an end-to-solut...

  Alepo’s comprehensive 5G- and NFV-compliant Digital Business Support System (BSS) enables mobile network operators to digitize their networks. The industry-leading platform lets them rapidly deliver, manage, and monetize the latest telecommunications services. Alepo’s Digital BSS includes high-value modules such as 24x7x365 omnichannel self-care, convergent charging, billing, digital CRM, promotions and campaigns, partner management, and many others. The platform enables service providers to digitize customer experience (CX) and automate workflows to streamline sales and support. This helps improve customer loyalty and reducing churn. The Digital BSS has a host of revenue-driving capabilities. It lets operators converge networks and manage them all from a unified platform. It also enables convergent charging and secure digital payments . Further, operators can streamline the management of partners, enterprises, products, orders, and inventory with specially designed modules th...

  AAA Options Available in the Market Delivering reliable network services to consumers is the primary responsibility of broadband operators. To do so, they require a robust and secure AAA server to manage their broadband services effectively. AAA server performs critical functions such as authentication, authorization, and accounting and ensures optimum security and stability of the network. Two primary options are available when selecting an AAA server: a managed AAA server product provided by a vendor like Alepo or an open-source AAA server. While open-source AAA servers have gained popularity over the years, choosing a managed AAA server product offers several advantages over an open-source AAA server. The following sections will discuss these advantages to help operators make informed decisions while selecting an AAA server for their network. Advantages of a Managed AAA Server Customizations to suit unique business needs When selecting a AAA server for their business, choosing...

  Introduction Telecommunications have rapidly changed over the past decade with constantly evolving internet technologies, mobile devices, margin pressure, and customer expectations. As customers demand more innovative services, telecom companies must find new ways to meet increasing customer expectations and find new operational efficiencies. One of the solutions to overcome these increasing expectations and a thrust for low-cost innovations is using artificial intelligence (AI) and natural language processing (NLP) to improve customer service, optimize networks, predict maintenance, and detect fraud. In particular, ChatGPT-4, the latest version of a large language model developed by OpenAI, can accelerate innovation and boost operational efficiency for telcos. Six ways ChatGPT-4 can help telcos Natural Language Processing (NLP) for Customer Service One of the most significant ways ChatGPT can accelerate innovation in telecom is by using natural language processing (NLP) to impro...

  What are the important aspects of digital transformation With fast-paced technological advancements and changing customer preferences, telecom service providers worldwide have acknowledged the importance of digital transformation on their roadmaps. To be successful and stay competitive in the market, operators need to embrace digital excellence in four critical aspects, i.e. customer experience (CX), business, operations, and processes. By embracing digital excellence and next-generation techniques like automation, artificial intelligence (AI), and machine learning (ML), operators can revolutionize how businesses run and achieve their ultimate business goals of efficiency, customer value, innovation, and revenue. When implemented correctly, digital transformation benefits both operators and their customers. These are some examples: Streamlined operations using process automation Swift service innovation to meet evolving customer demands and differentiate from competitors Lower op...